This is the second in a three part series covering the 15 most important questions to ask when you’re hiring a property manager. In the first part of this series, we gave you five initial questions to ask. These are the next topics you should discuss.
6. Where is your office located, and what geographic areas do you operate in?
Office location is important considering how often your property manager should be showing your property. It will also make a difference if there are travel charges for maintenance calls.
7. How will you market my property?
A full service marketing program will use professional signage, online advertising, MLS and other resources. Ask how many websites they utilize; the more the better.
8. What is your tenant screening process?
This is a critical question to ask. The process should be comprehensive. Ask about the application process as well. All tenants over 18 years of age should be screened for verification of income, employment, credit, criminal history, eviction, terrorism list and non-sex offender list. References should always be called.
9. Can I review your lease agreement and rules and regulations? Have these documents been reviewed by an attorney?
A bulletproof lease is your best defense against a tenant who is trying to take advantage of a situation, and not all leases are created equal.
10. How do you handle maintenance requests?
Someone should be available to handle maintenance emergencies 24 hours a day and seven days a week. After an issue has been reported, a qualified technician should be dispatched to determine whether the issue is a matter of wear and tear or tenant neglect. If the problem is due to neglect, the tenant should be responsible for paying after the work is complete. If the problem is due to something that’s not the fault of the tenant, the owner is responsible.
Watch for the final blog in this series, as we share five more critical questions to ask when you’re hiring a property manager. If you have any questions about this blog, please contact us at Pristine Property Management.